Shipping + T&Cs + Refunds & Returns

Shipping
Free Delivery - This is a signed for service provided by Royal Mail and they aim for delivery between 2-5 working days, however it can in extreme circumstances can take up to 10 business days.Only UK customers qualify for FREE shipping if you are from outside the UK your shipping will be standard international.
Next Day Delivery - Order before 3pm to receive Next Day Delivery Monday to Thursday. Orders placed after 3pm Thursday will be posted Friday and received Monday. UK only. Please note Norther Ireland & Scotland can take two days although it may take longer.
Please note next day delivery is aimed for delivery by close of play next business day however sometimes due to unforeseen circumstances orders may take longer.
Please note last collection time for Monday 23rd and Tuesday 24th of December is 2pm
Saturday Delivery - Order before 1pm Friday to receive Saturday next day.
Standard Delivery - This is a signed for service provided by Royal Mail and they aim for delivery between 2-5 working days, however can in extreme circumstances can take up to 10 business days.
International Shipping - Shipping times can vary due to customs checks and procedures. Customs fees may apply and vary depending on the shipping destination.
Bank Holiday Shipping - Due to order volumes please allow extra time for your order to be packed and processed. Your order is then handed over to Royal Mail which is a signed for service they aim for delivery between 2-5 working days, however can in extreme circumstances can take up to 10 business days.
Please do not have a PO Box as the delivery address as the shipping services provided will not deliver to a PO Box and the parcel will be sent back to us.
When we have a sale or promotion running please allow extra time for standard shipping parcels to be packed and processed
Terms and Conditions:

Can I cancel or amend my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed. This includes any address changes or wanting to cancel the order. You’ll need to place another order or return any unwanted items.
How long does it take for a response?
We aim to get back to you ASAP although please allow up to 24 hours (weekdays) for a response as some times we are very busy! We really appreciate your patience.
Buy 4 Get One Free
All 5 trays must be added to your cart to qualify for this promotion and the discount is automatically applied to your basket. Please note when we have other promotions running this promotion does not run alongside.
Refund & Returns:
ALL SALES ARE FINAL. NO RETURNS AND NO REFUNDS.
In the event that a product received is faulty or damaged we can of course exchange or refund this for you. You must notify us within 28 days of receipt we can then send a returns label and once the return is received, inspected and deemed faulty we can then either issue a refund or exchange.

For any order issues, return details including shipping address please contact us via our email hello@bymartinez.co.uk